Support Essentials Upgrade to 10.14

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£350.00

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About Support Essentials Upgrade to 10.14

If you already hold the Apple Certified Support Professional (ACSP) certification for macOS 10.12 or 10.13 and want to update your knowledge and qualification, this one-day course is the fastest and surest way of achieving your goal.

This upgrade training course is an intensive one-day leader face-to-face course which focuses on the new features found in macOS Mojave and the macOS v10.14 Mojave exam. The course will focus on key points from the chapters outlined in the ‘What You’ll Learn’ tab below.

 

What You’ll Learn

Installation and Configuration

Prepare and partition the drive, install macOS Mojave, use the installer log files to verify a successful installation, booting to macOS Recovery, configure macOS Mojave with the Setup Assistant, installing configuration profiles, understanding macOS software updates, tips and techniques for troubleshooting an installation problem.

Users Accounts

Create and manage user accounts, create and manage administrator accounts, locate directory attributes, security, resetting passwords, and managing Keychain passwords.

File Systems and Storage

File systems supported by macOS Mojave, Disk Utility and file repair. Encryption with FileVault. File sharing permissions and troubleshooting. System Integrity Protection overview.

Data Management

The root volume, file system layout, preferences, managing hidden items, file types unique to macOS Mojave (i.e., bundles and packages), Metadata in macOS, Spotlight, Siri, file archives, disk images. archiving and restoring data with Time Machine, managing backup data, how to access the data outside of Time Machine.

Applications and Processes

Applications supported in macOS Mojave, application security, installation and troubleshooting of applications, uninstalling applications, managing Gatekeeper, Sandboxing, Quick Look, advanced features such as auto save, versions, resume and iCloud integration. iCloud Drive feature explored.

Network Configuration

Basic networking configuration, TCP/IP networking, Ethernet, Wi-Fi, multiple network connections, appropriate use of network locations, isolating and troubleshooting network elements and using VPN.

Network Services

Connecting to common network resources, SMB, AFP, NFS, WebDAV and FTP connections, Bonjour, NetBIOS, the network browser, isolating client software issues from network issues. VNC and SSH, Remote management, Enabling network services on a macOS Sierra client, peer-to-peer collaboration, AirDrop, Firewall as well as techniques to isolate server issues from client and network issues.

System Management

Connecting peripherals to a Mac, cabling, connections, device drivers for common peripherals. Troubleshooting boot issues with a Mac at startup, phases of the startup process, which part of the system is active during each phase, issues that can arise, automatic process launching with launched and login window startup items.

Prerequisites

This course is only open to delegates who already hold the Apple Certified Support Professional (ACSP) certification for macOS 10.12 Sierra or 10.13 High Sierra. This is a special update course which will consist mainly of theoretical training and instructor demos. No student hands-on is scheduled.

If you’re in any doubt about your suitability for this course, please call our training pros on (+44) 0208 645 5806. We’ll be pleased to discuss your training needs in more detail.

Who Should Take macOS Support Essentials?

  • Apple Certified Support Professionals (ACSP) holding certification for macOS 10.12 Sierra or 10.13 High Sierra

Where’s the Training Centre?


We run this course at 71-73 Carter Lane, London, EC4V 5EQ, but don’t forget that we offer onsite training too. If you’ve got several team members to train, it might be more cost-effective for us to come to you.

 

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